Français
Canada, Prince Edward Island, Rustico, 2193 Church Road | Atlantic Time Zone, UTC -4
1-800-963-2194
Toll Free within North America

Privacy Policy

The Barachois Inn
Last Updated: May 27, 2026

Our Commitment to Your Privacy

At The Barachois Inn, we value the trust our guests place in us. We are committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, make a reservation, contact us, stay with us, or interact with our services.

Personal Information We Collect

We collect only the personal information reasonably necessary to provide our accommodation, hospitality, reservation, communication, and guest services.
Depending on how you interact with us, this may include:

  • Your name, mailing address, email address, and phone number 
  • Reservation details, including arrival and departure dates, room preferences, package selections, and special requests 
  • Payment and billing information processed through secure payment systems 
  • Information you provide when contacting us by phone, email, website form, or through our booking platform 
  • Guest preferences that help us improve your stay 
  • Technical information collected through our website, such as IP address, browser type, device information, website usage data, and cookies 

We do not knowingly collect more information than we need to provide our services or meet legal and business requirements.

How We Use Your Personal Information

We may use your personal information to:

  • Process and manage reservations 
  • Confirm bookings, payments, cancellations, and guest requests 
  • Provide hospitality services before, during, and after your stay 
  • Respond to questions, inquiries, feedback, and requests 
  • Personalize and improve your guest experience 
  • Send service-related communications about your booking or stay 
  • Send promotional communications only where permitted by law and with appropriate consent 
  • Improve our website, services, marketing, and guest communications 
  • Maintain business records for accounting, legal, insurance, and operational purposes 
  • Protect the security of our guests, property, website, and business operations 
  • Comply with applicable laws, regulations, and legal obligations 

Consent

By providing personal information to The Barachois Inn, making a reservation, using our website, or communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Where required, we will ask for your express consent, including for certain marketing communications. You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services, such as processing a reservation or responding to a guest request.

For commercial electronic messages, we follow Canada’s Anti-Spam Legislation requirements, including consent, sender identification, contact information, and an unsubscribe mechanism. 

Reservations and Payment Processing

When you make a reservation, your information may be collected and processed through our secure reservation system and/or payment processing providers.

Payment information is handled through secure systems designed to protect sensitive financial information. We do not sell your payment information. We only use payment-related information for purposes such as processing deposits, payments, cancellations, refunds, and resolving billing matters.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, measure marketing effectiveness, and enhance the guest experience.

Cookies are small files stored on your device that help websites remember certain information. You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

We may also use analytics or advertising tools to understand how visitors interact with our website and to improve our communications and marketing.

Sharing Personal Information

The Barachois Inn does not sell guest personal information.

We may share personal information only when reasonably necessary, including with:

  • Reservation and booking platform providers 
  • Payment processors 
  • Email, website, analytics, and technology service providers 
  • Professional advisors such as accountants, insurers, legal advisors, or business consultants 
  • Government, regulatory, or law enforcement authorities where required or permitted by law 
  • Service providers who help us operate our business and deliver guest services 

When we work with third-party service providers, we expect them to protect personal information and use it only for the purposes for which it was provided.

Storage and Cross-Border Processing

Some of our service providers may store or process personal information outside Prince Edward Island or outside Canada. When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

We take reasonable steps to ensure that personal information remains protected when handled by service providers.

Protecting Your Personal Information

We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include secure booking and payment systems, restricted access to guest information, staff confidentiality practices, password protection, and website security measures such as SSL encryption where appropriate.

Although we take privacy and security seriously, no method of online transmission or electronic storage is completely risk-free. We cannot guarantee absolute security, but we take reasonable steps to protect the personal information in our care.

Privacy Breaches

If a privacy breach occurs, we will take appropriate steps to contain, assess, and respond to the incident.

Where required by law, we will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada if the breach creates a real risk of significant harm. PIPEDA requires organizations to report certain breaches, notify affected individuals, and keep records of breaches of security safeguards.

Retention of Personal Information

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, meet legal, tax, accounting, insurance, and business requirements, and resolve disputes.

When personal information is no longer required, we will securely destroy, delete, or anonymize it, where appropriate. Under PIPEDA, personal information should be retained only as long as necessary for the identified purposes. 

Accuracy of Information

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date for the purposes for which it is used.

Guests are encouraged to contact us if their personal information changes or if they believe the information we hold is inaccurate.

Accessing or Correcting Your Personal Information

You have the right to request access to the personal information we hold about you, subject to limited exceptions under applicable law.

You may also request that we correct or update your personal information if it is inaccurate or incomplete.

To make a request, please contact us using the information below. We may need to verify your identity before responding.

Marketing Communications

From time to time, we may send updates, special offers, packages, or news about The Barachois Inn to guests who have provided consent or where we are otherwise permitted by law to do so.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still send service-related messages about existing reservations, payments, guest requests, or important operational updates.

Links to Other Websites

Our website may contain links to third-party websites, including tourism partners, event websites, booking platforms, or local attractions. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Questions, Concerns, or Privacy Requests

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or raise a privacy concern, please contact:

Privacy Officer Judy MacDonald
The Barachois Inn
P.O. Box 5663,
2193 Church Road
Hunter River Post Office
Rustico, PE C0A 1N0 CANADA
Email: sleep@barachoisinn.com
Phone: 1-902-963-2194

Updates to This Privacy Policy

The Barachois Inn may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal obligations, or regulatory requirements. The updated version will be posted on our website with a revised “Last Updated” date.

The Barachois Inn Cancellation Policy

We understand that plans can change, and we aim to accommodate our guests as best we can. However, due to our size and seasonal nature, we kindly ask for your understanding and cooperation with the following terms:

Standard Bookings (May–October):

  • Cancellations made 14 days or more before arrival will receive a full refund of the deposit, minus a $35 administrative fee.
  • Cancellations made within 14 days of arrival will be charged 50% of the total booking amount.
  • Cancellations within 72 hours of arrival or no-shows will be charged 100% of the booking.

Special Event or Holiday Weekends:

  • A 30-day notice is required for cancellations during long weekends, special events, or holidays (e.g., Canada Day, Labour Day).
  • Cancellations within 30 days will incur a charge of 50%, and within 7 days, the full booking amount will be charged.

Non-Refundable Promotions or Packages:

  • Discounted promotional offers, including some packages, are non-refundable and non-transferable unless otherwise specified.

Early Departures

No refunds will be issued for early departures once you have checked in.

Booking Modifications

We’re happy to assist with date changes if availability allows, but requests must be made at least 14 days in advance for standard bookings or 30 days for special events.

Travel Insurance Encouraged

To protect your travel investment, we strongly recommend purchasing trip cancellation insurance, especially for long-lead-time or seasonal travel.

Why This Matters

Each room cancellation affects our ability to serve other guests and impacts our small, family-run business. We appreciate your understanding and cooperation in making The Barachois Inn a place of exceptional experience for all who visit.

By using this web site you accept our use of cookies.   Accept